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TruckSmart FAQs

Using the App with UltraONE

How do I get the most out of the TruckSmart mobile app?

To utilize the full functionality of the app, three things need to be set up correctly:

  1. Turn on Location Services – To give you the best app experience, turn on Location Services in your phone settings. When you are prompted the first time you launch the app, select allow.
  2. Allow Notifications (iOS only) – To ensure you don’t miss any important notifications like shower availability, truck service queue placement and more, turn on Notifications in your phone settings. When you are prompted the first time you launch the app, select allow this feature to receive notifications.
  3. UltraONE Account Setup – Login or create an UltraONE account to view and manage your UltraONE account information. If you need assistance, please contact App Support at appsupport@ta-petro.com.

How do I download the TruckSmart app?

The TruckSmart app can be downloaded from either the Apple App Store or Google PlayStore. Search ‘TruckSmart.’

Since updating TruckSmart, the app isn't working. How can I get the app to open?

If you're using an Android device, you will need to delete and reinstall the app if you have the old version.

Do I have to accept the Terms and Conditions?

Yes, you must read and accept the Terms and Conditions to use the TruckSmart app.

Who can I contact with questions related to TruckSmart?

Customers requiring assistance with the app can email appsupport@ta-petro.com.

I’m an UltraONE member but cannot remember my account number. How can I login to TruckSmart?

You only need your UltraONE account number and PIN the first time you log in. If you cannot recall your account information, please contact App Support at appsupport@ta-petro.com.

TruckSmart is asking me for a username and password when I try logging in, but I’m already an UltraONE member. Why?

To create a more secure login process, existing and new UltraONE members will login to TruckSmart only using email address and password not UltraONE number and PIN.

I’m not an UltraONE member. Can I create an account from the TruckSmart app?

Yes, you can now create an UltraONE loyalty account right from TruckSmart. Your account credentials will be created instantly so you can immediately start earning points on fuel and shop transactions.

What’s the difference between Sign Up and Become a Member on the home screen?

Sign In is for active UltraONE members. If you have an active UltraONE account, select the Sign In button. If you do not have an UltraONE account, select Become a Member to create an account.

I don’t have an email address. Do I need one to use TruckSmart?

Yes, you need an email address to login to TruckSmart. Most email addresses can be setup for free, and we will use your email address to validate your identity at the time of login.

Why do I have to validate my email address with a passcode?

To ensure a more secure login experience and to authenticate unique UltraONE accounts, TruckSmart requires a unique, validated and active email address. This email will be linked to your UltraONE account.

I’m locked out of TruckSmart. How can I login?

For your security, TruckSmart will only allow a certain number of login attempts. If you exceed the number of attempts without successfully logging in you will be locked out of TruckSmart. If you are locked out, please contact App Support at appsupport@ta-petro.com or contacting Customer Service.

I forgot my TruckSmart password. Can I retrieve it myself?

Yes! Select “Forgot Password” and follow the prompts to send an email address to your validated email account with login instructions.

Can I view my UltraONE transaction history in TruckSmart?

Yes. TruckSmart shows the last three transactions completed using your UltraONE account. Receipts/transaction information can also be found on the UltraONE kiosk and at www.dingqian9.icu/UltraONE.

Can I view my UltraONE account balances in TruckSmart?

Yes, you can view your UltraONE points and shower credit/UltraCredit balances in TruckSmart.

Can I manage my personal information in TruckSmart?

Yes, you have the ability to manage your UltraONE account information by going to Settings then Base Profile. Additionally, you can manage your Professional Profile, Vehicle Profile, Payment Information and Notifications in the Settings page of TruckSmart.


Site Search on TruckSmart

Why is there a limited number of site locations displaying in the Sites screen in TruckSmart?

The default radius for site search is 50 miles from your current location. The radius can be expanded to 100 miles or any to view more sites near you.

Can I call the sites directly from TruckSmart?

Yes. On the site details page for each location there is the option to call the site directly.

Can I get the four-digit fuel access codes to TruckSmart?

The four digit codes are located in the site details page for each location.

Can I check fuel prices from TruckSmart?

Yes! Fuel prices are displayed within the site details screens.

Can TruckSmart help me plan my route?

Yes! TruckSmart lets you search by radius of your current location, by state or by highway you plan to travel.

Can I search TruckSmart for a specific amenity at TravelCenters of America locations?

Yes. You can search by amenity (specialized fuel, designated pet area, work out facilities and more!) , service or restaurant (full-serve or quick serve) in TruckSmart.


Instant Showers on TruckSmart

Can I check shower availability from TruckSmart?

Yes. You can check availability and reserve a shower from TruckSmart, but you must be within 50 miles of the site you intend to shower at.

Can I pay for a shower with a credit card from TruckSmart?

Yes! TruckSmart accepts Visa, Master Card, Discover and American Express as payment for showers and reserved parking. Fleet payment cards are not accepted through TruckSmart at this time.

Can I use my UltraONE points to pay for showers?

Yes! UltraONE members can redeem points for showers and reserved parking. Note that kiosk certificates cannot be used as payment for reserved parking.

Can I pay for a shower with an UltraCredit?

Yes, UltraONE Gear 4 and MAX Gear members can redeem UltraCredits for showers.

How will I be notified of my shower purchase?

Shower purchases are confirmed by email and notification to your smart phone.


TA Truck Service on TruckSmart

Can I create a vehicle profile in TruckSmart for faster work order creation?

Yes! In the Settings page, vehicle information can be entered to speed up the Request In-Bay Service and Reserved Parking submissions.

How will I know my In-Bay Service Request was successful?

You will receive a pop-up on your phone, as well as an email. Both will include the specific work order number that TA Truck Service facility will use to reference your request.

Do I need to be an UltraONE member to create a truck service work order?

Yes, you need to be an active UltraONE member to create a work order request in TruckSmart. You can become an UltraONE member or login to your UltraONE account directly from TruckSmart.

How far in advance of my arrival can I create a truck services work order?

Truck services work orders can be created a minimum of 2 hour in advance and a maximum of 24 hours in advance of your arrival.

If my plans change, who can I contact to update my In-Bay Service Request?

Your conformation email will have contact information for service the location.

I submitted a truck services work order request. What’s next?

We make every attempt to repair vehicles in the order work orders were created. Submitting a work order via TruckSmart does not guarantee an appointment time. It will, however, decrease your wait time when you arrive because you will be driving rather than waiting at our site. When you arrive, if all work orders that were generated prior to your work order have been repaired, the next available technician will repair your vehicle.

My truck broke down. Can I get help through TruckSmart?

Yes. You can contact RoadSquad emergency breakdown service directly from the TruckSmart app.


Reserved Parking on TruckSmart

Can I reserve a parking space through TruckSmart?

Yes! Simply select Reserve-It! on the home page to get started.

Can I pay for reserved parking with a credit card from TruckSmart?

Yes, we accept Visa, Master Card, Discover, and American Express as payment for showers and reserved parking. Fleet payment cards are not accepted through TruckSmart at this time.

Can I use my UltraONE points to pay for Reserved Parking?

Yes! UltraONE members can redeem points for reserved parking and showers. Note that kiosk certificates cannot be used as payment for reserved parking.

Can I use an UltraCredit to pay for parking?

Yes! UltraONE Gear 4 and MAX Gear members can redeem UltraCredits for reserved parking.

Do I need to enter my payment information every time I make a transaction?

You do not have to enter payment information for every transaction. Payment information can be saved in the Settings screen and changed at any time.

Can I purchase a parking space for my wide load?

Yes. There is an option to select ‘wide load’ that will reserve two parking spaces.

When does a parking reservation start and end?

For single day reservations, you can check in to your Reserved Parking space any time after 4 p.m. Check out time is 3 p.m. the day of departure.

Do I have to arrive at the site by a certain time?

No. The parking space is yours from 4 p.m. until 3 p.m. the day of the departure. You are free to arrive at whatever time suits you.

How can I view an existing parking reservation in TruckSmart?

In the TruckSmart app, select View Reservations in the Reserve-It menu.

How will I be notified of my Reserved Parking purchase?

Reserved Parking purchases are confirmed by email and notification to your smart phone.

Why are you asking for the DOT # when making a reservation?

DOT # is used to verify that the correct truck is in the spot.

What do I do if my DOT number cannot be validated?

You will be prompted to call our Reserve-It call center to confirm your information manually.

Who should I contact if I have a question about Reserve-It!?

Contact Reserve-It! customer service by dialing 855-VIP-PARK (847-7275) Monday through Friday, 9 a.m. to 9 p.m. EST.

 
 
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